Ombudsman Chris Field recently travelled to Jakarta, Indonesia between 3 and 4 July as part of a collaborative leadership program.
The Ombudsman, together with New South Wales Ombudsman, Bruce Barbour, Commonwealth Ombudsman, Colin Neave and Chief Ombudsman of the Ombudsman Republik Indonesia, Danang Girindrawardana, participated in a leadership dialogue and training program over two days with Ombudsmen and senior staff of the Ombudsman Republik Indonesia.
Mr Field gave two presentations as part of the program, titled:
- 'Challenges and opportunities in expansion'
- 'Opportunities in working with other integrity agencies'
The Ombudsman also met with Mr Greg Moriarty, the Australian Ambassador to Indonesia on the visit.
'Western Australia has vital economic, social and governance links with the Asia Pacific Region. As Western Australian Ombudsman, and President of the Australasian and Pacific Ombudsman Region, I place great importance on our relationship with our Asia Pacific Ombudsmen colleagues,' said Mr Field.
'This was a unique opportunity to work with the Chief Ombudsman, Ombudsmen and senior staff of the Ombudsman Republik Indonesia.'
This visit was part of a wider program of collaboration between the Commonwealth Ombudsman, New South Wales Ombudsman, Western Australian Ombudsman and the Ombudsman Republik Indonesia, commenced in 2005.
The overall aim of the program is to provide greater access across a larger portion of Indonesia to more effective and sustainable complaint management services.
Assistant Ombudsman provides training for new staff of Ombudsman Republik Indonesia
In January, Sarah Cowie, Assistant Ombudsman Complaint Resolution, together with Commonwealth Ombudsman representatives, visited Ombudsman Republik Indonesia and provided training to newly recruited staff.
'Last year, Ombudsman Republik Indonesia opened 15 new representative offices in various provinces across Indonesia and we provided the training program to 34 new staff in Jakarta and to 11 new staff in Bali,' Ms Cowie said.
'The program covered modules on conducting investigations, dealing with complaints and complainants as well as agency relationships. In addition to the training, there were also many opportunities for participants to discuss issues as they arose.'
Mr Field said developing international cross-institutional relationships and linking Ombudsman offices with the international Ombudsman community has been a key focus of the program.
'The office has contributed to the program through placement activities in Indonesia and hosting Indonesian Ombudsman staff placements in Perth.'