The Ombudsman Western Australian Annual Report 2015-16 was recently tabled in the Parliament of Western Australia, which outlines the work undertaken by the Office of the Ombudsman during the reporting period.
The ‘Year in Brief’ section of the report provides a snapshot of that work, including:
- receiving 11 663 contacts, comprised of 9700 enquiries and 1963 complaints
- finalising 95 per cent of complaints within three months
- since 2007, decreasing the age of complaints from 173 days to 27 days and reducing the cost of resolving complaints by 36 per cent
- acceptance of 100 per cent of recommendations, made by the Office, by public authorities
- receiving 41 investigable child deaths and 22 reviewable family and domestic violence fatalities
- tabling in the Parliament the report of a major own motion investigation, Investigation into issues associated with violence restraining orders and their relationship with family and domestic violence fatalities, that contained 54 recommendations about ways to prevent or reduce family and domestic violence fatalities, all of which were accepted by the relevant agencies
- the undertaking of significant work on a major own motion investigation into ways to prevent or reduce child deaths by drowning
- the undertaking of significant work in relation to role of the Office to monitor the Infringement Notices provisions of The Criminal Code.
- enhancing regional awareness and access to the Office through visits to the Indian Ocean Territories, the Pilbara and the Kimberley
- enhancing awareness of, and access to, the Office for children and young people through a range of mechanisms, including a new visiting program to vulnerable groups of children in the child protection system, a new youth space on the Western Australian Ombudsman website and youth-friendly publications.
All annual reports by the Western Australian Ombudsman are available in alternative formats to meet the needs of people with disability.