Raising awareness and accessibility in the East Kimberley

Ombudsman Western Australia

Staff from the office of the Ombudsman met with, and provided training to, representatives from public sector and local government agencies in the East Kimberley region, including Kununurra and Wyndham, as part of the Ombudsman’s Regional Awareness and Accessibility Program during November.

The office of the Ombudsman and Energy Ombudsman were joined on the visit by the Information Commissioner and staff from the Commonwealth Ombudsman's office and Health and Disability Services Complaints Office. The office was also very pleased to be joined on this visit by the Commissioner for Victims of Crime, Ms Jennifer Hoffman.

Now in its fifth year, the Program seeks to ensure that the office of the Ombudsman is accessible to people living and working in regional Western Australia as well as Aboriginal Western Australians. The East Kimberley regional visit included a number of training workshops, general information sessions, complaint clinics and an information session with Aboriginal communities as part of the office’s initiative to improve access to our services for Aboriginal Western Australians.

The Ombudsman said the office had identified that regional and Aboriginal communities were historically under-represented among our complainants.

'Strengthening our relationships with these two particular groups continues to be a key priority for the office,' he said. 'Overall, the Program is an important collaborative opportunity that allows us to efficiently, and effectively, reach out to the communities that we serve.'

To find out more about the Ombudsman's Regional Awareness and Accessibility Program visit the website of the Ombudsman Western Australia.