Western Australian Ombudsman Annual Report 2014-15

Ombudsman Western Australia

The Western Australian Ombudsman has now tabled his 2014-15 annual report in Parliament. The report outlines the work of the Office for the year, including:

  • We received 11 143 contacts, comprised of:
    • 9096 enquiries
    • 2047 complaints. 
  • We finalised 98 per cent of complaints within three months.
  • We achieved a 21 per cent reduction in the time to finalise complaints compared to last year.
  • Since 2007, we have:
    • decreased the age of complaints from 173 days to 21 days 
    • reduced the cost of resolving complaints by 37 per cent. 
  • 100 per cent of our recommendations were accepted.
  • We received:
    • 33 investigable child deaths
    • 16 reviewable family and domestic violence fatalities. 
  • Significant work was undertaken on a major own motion investigation into issues associated with Violence Restraining Orders and their relationship with family and domestic violence fatalities.
  • We commenced a major own motion investigation into ways to prevent or reduce child deaths by drowning.
  • We co-hosted the 4th Australasian Conference on Child Death Inquiries and Reviews.
  • We commenced our role to monitor the Infringement Notices provisions of The Criminal Code.
  • We enhanced regional awareness and access to the Office through visits to Kalgoorlie-Boulder and Northam.